Booking & Payment

Rescheduling & Cancellation

A. If idGuides contacts you (e.g. in the event of bad weather):

The idGuides Base Support team assesses weather conditions in the run-up to all trail adventures. There are times that in it is sunny in one location and raining at the trail destination, and vice versa. Our focus and priority is always safety and an enjoyable experience.

If you do not hear from idGuides, then proceed as per your itinerary / as planned.

idGuides will contact you in advance of your trek day ONLY IF we have recommendations.

IF you do hear from idGuides, THEN – Depending on the time we contact you, you have the following options.*

*Based on the Terms & Conditions below, applicable to your booking.

  • Week Before (WA / email sent latest 3 days before your trek)
    • reschedule free-of-charge*;
    • OR cancel (50% refund – within 5 working days).
  • Day Before (WA by 3pm Day Before)
    • reschedule free-of-charge*;
    • OR cancel (25% refund – within 5 working days).
  • Day Of Trek (WA by 6am)
    • idGuides will recommend options due to bad weather (for example: to delay by an hour, or shift to an afternoon session, eg)
    • OR to reschedule free-of-charge*.
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  • Week Before (WA / email sent latest 3 days before your trek)
    • reschedule free-of-charge*;
    • OR cancel (50% refund – within 5 working days).
  • Day Before (WA by 3pm Day Before)
    • reschedule free-of-charge*;
    • OR cancel (25% refund – within 5 working days).
  • Day Of Trek (WA by 6am)
    • idGuides will recommend options due to bad weather (eg: delay by an hour, or shift to afternoon session)
    • OR to reschedule free-of-charge*.
  • Week Before (WA / email sent latest 4-7 days before your trek)
    • this will be to inform of emerging route/weather conditions which require a re-route or ammended programming;
    • IF idGuides recommends a reschedule due to force majeure, you may reschedule to another viable trek date free-of charge*,
    • OR cancel (25% refund – within 14 working days).

B. If YOU decide to Reschedule or Cancel

The following Terms & Conditions apply:

  • 3-7 Days Before Trek: Reschedule free-of-charge; or Cancel (refunded 50%)
  • By 3pm Day-Before:    Reschedule free-of-charge; or Cancel (refunded 25%)     
  • 3-6pm Day Before: Reschedule free-of-charge; or Cancel (No refund available.)
  • Morning-Of / No Show: Reschedule available with surcharge; Cancel (No refund available.)
  • No-Show: No Reschedule available. Cancel (no refund available)
  • 3-7 Days Before Trek: Reschedule free-of-charge; or Cancel (refunded 50%)
  • By 3pm Day-Before:    Reschedule free-of-charge; or Cancel (refunded 25%)     
  • 3-6pm Day Before: Reschedule free-of-charge; or Cancel (No refund available.)
  • Morning-Of / No Show: Reschedule available with surcharge; or Cancel (No refund available.)
  • No-Show: No Reschedule available. Cancel (no refund available)

* Reschedule free-of-charge valid one time only.

Indemnity